Cremation with Confidence

Goodwin Family Funeral Home is the only local funeral provider in Knox County to operate a private, on-site crematory within an hour radius, and the only funeral home to offer a 10-step cremation process backed by our Cremation with Confidenceā„¢ Guarantee. Our trademarked process ensures from the moment your loved one arrives at our funeral home, through the cremation process, to the return of the cremated remains to you, your loved one never leaves our care.

 

10-Step Process

1.) Your loved one never leaves our care

Many other funeral homes hire third party crematories, typically located in a warehouse district. These funeral homes transfer your loved one to outside cremation services, making it impossible for the funeral home to manage and supervise the cremation.

We have our own crematory, so all your services are handled and managed by our certified staff and your loved one never leaves our care.

2.) Safeguarding personal identity

To ensure security, a personal identification band is placed on your loved one is transferred to our care.

3.) Unique tracking system

Upon arrival, your loved one is logged into our tracking system and assigned an identification number, which is stamped into a metal identification tag. This number is used to track every phase of the cremation process. Our tracking system includes date and time of arrival at our facility and name of the transfer technician. Personal belongings are catalogued and placed in a secure area for their return to the family.

4.) Family identification

Our staff will bathe and dress your loved one in the clothes provided by the family or a gown we provide. Then, we will ask you, or a representative, to positively identify him or her prior to cremation.

5.) Checks and balances

Two individuals, a cremation technician and a funeral home staff member, will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented. Once all documentation is verified, both staff members must sign the cremation order prior to the cremation.

6.) Cremation log book

Immediately prior to the cremation process, your loved one is taken to the cremation chamber and their personal identification is noted in our cremation log book. This log shows the name of the individual, date and time of the cremation, identification number and crematory operator’s name. Our crematory log is dated and the start time is noted and initialed by a cremation technician before and after the cremation.

7.) Details during the cremation

The crematory checklist, identification card and metal identification tag are placed on the outside of the cremation chamber during the cremation process.

8.) Details after the cremation

After the cremation is complete, the cremated remains are placed with the metal identification tag into an urn. The identification card is placed in our permanent files.

9.) Return of the cremated remains

Our staff will notify you to schedule a time for receipt of the cremated remains. At this time, we will provide a dignified setting in which to receive the urn where you may spend a few moments, privately, in quiet reflection.

10.) Celebration of life

We will assist in planning a funeral or memorial service, either before or after the cremation, which will appropriately celebrate the life of your loved one. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.